Purchasing over the Internet can be a wonderful thing. The dot coms are giving brick and mortar stores a run for their money. Many of the malls (so popular a couple of decades ago) are dead and gone because of the convenience of buying at home. When the Internet stores do screw up, however, watch out. It’s not a pretty picture and solutions to problems may not come easily. Take my purchase of an air conditioner, for example. Here in the Valley September is usually the hottest month of the year, and our main 15000 BTU unit was malfunctioning. I, therefore,